Service guide
Find your way around ZeloSMS, from your first sign-in to getting help with an order.
Create & confirm your account
- Choose Create account. Enter your full name, username, phone number and email.
- Create a password of at least 12 characters, then confirm it. Use Show to check for mistakes.
- Review your details and read the terms and privacy policy before submitting.
- Choose email confirmation or SMS confirmation for a Ghana number when available. Enter the six-digit code sent by your chosen method. It expires after 10 minutes. If needed, wait one minute and choose Resend code; use the newest code.
Already registered? Use Log in. If you forget your password, choose Forgot password and follow the email link. If you signed up with SMS, confirm your email in My account first to enable email password recovery. Never send your password or confirmation code to support.
Your wallet & display currency
Use the currency control at the top of your workspace to choose your country and display currency. A detected country is a suggestion; you can change it. Currency figures outside GHS are estimates. The wallet and checkout use Ghana cedis (GHS).
Prices may change before you confirm an order. Always review the final GHS amount shown at checkout.
- Amount added to wallet
- GH₵100.00
- 3% processing fee
- GH₵3.00
- Total at checkout
- GH₵103.00
The 3% is ZeloSMS’s deposit processing charge, not a claim about the payment processor’s standard tariff. Wait for confirmation before retrying a payment. A missing return page alone does not mean a payment failed.
Using SMS numbers
- Open Buy a number, then select the exact service and country you need.
- Check the order details and price before confirming. Only use a number for an account you are authorised to verify and where the service permits it.
- Find the order in My orders. Follow its instructions and watch its status.
- If a code does not arrive, check the service and country, wait for the displayed time limit, and ask support before buying again.
A number’s availability does not guarantee acceptance by another app. Temporary numbers are unsuitable for long-term account recovery or important financial accounts. Messages appear in your order when delivery succeeds.
Installing a travel eSIM
- Make sure your device supports eSIM and is carrier-unlocked.
- Select your destination. Review data allowance, validity, coverage and activation rules.
- After your order is ready, follow the supplied installation instructions using a stable internet connection.
- Select the eSIM for mobile data and enable data roaming only as instructed for that plan.
Travel plans are data-only unless explicitly stated otherwise. They do not receive SMS verification codes. Do not delete an installed eSIM while troubleshooting: reinstallation may not be possible.
Getting support
Open Help & support, describe what happened and select the relevant order. Share the error message and what you have tried. Leave out passwords, verification codes, API keys and full payment details.
My signup code isn’t arriving
Check your email spelling, inbox and spam folder. Resend after the one-minute wait and use only the latest code. After five incorrect attempts, request a fresh code.
My number was rejected or no SMS arrived
Check that your order matches the app and country. Avoid repeatedly requesting codes. Ask the team to review eligibility for cancellation, replacement or refund. These are not guaranteed just because a third-party app rejects a number.
I was charged but my wallet hasn’t updated
Check the deposit status and contact support with its reference. Do not submit another payment just because confirmation is delayed. The assistant cannot approve or issue a cash refund.
I still need a person
Choose Ask the team in the support conversation, or message support@zelosms.com or WhatsApp +1 (413) 455-6352. Include the order reference and a short explanation. We have not promised a 24-hour staffed service or a fixed response time.
Connect your own application
To connect your application, confirm your email, open API access, re-enter your password and choose the permissions needed. Keep keys on your server and send them in the Authorization header, never in a public webpage or URL.
Use the documentation shown in your account for quotes, orders, status and cancellation. Choose a live key for real orders. API purchases use the same wallet and product conditions as orders placed on the website.
Using number rentals
In your signed-in workspace, open Number rentals, choose a country and exact duration, then check stock and price. Read the cancellation terms before confirming a real wallet charge. Open the rental inbox to see messages and expiry. Refreshes run while the page is open. To keep a number longer, review renewal options before expiry and confirm the new charge; automatic renewal is off. Up to 25 incoming messages per day are supported, and app acceptance is not guaranteed.
