1. About ZeloSMS
ZeloSMS is the public name of this service, based in Ghana. Contact support@zelosms.com or WhatsApp +1 (413) 455-6352 with questions or complaints.
ZeloSMS provides international SMS verification numbers and data eSIMs. Availability varies by country, service and network. Only a confirmed order grants the product and usage period described at checkout. Browsing a listing does not reserve stock or create a purchase.
2. Accounts and eligibility
You must be at least 18 and able to enter into a contract. Provide accurate account details, confirm your email and keep your password and API keys private. Tell us promptly if you suspect unauthorised access. You are responsible for activity you authorise; this does not remove any rights you have concerning unauthorised payments or our own errors.
We may restrict or suspend access where reasonably necessary to investigate misuse, protect security or comply with law. Where lawful and practical, we will explain the reason and provide a way to contact support. Suspension does not automatically forfeit any valid balance or statutory refund rights.
3. Acceptable use
Use numbers only for accounts you own or are authorised to verify, and only where the destination service allows that use. You must not use ZeloSMS for fraud, impersonation, spam, harassment, unauthorised account access, interception of another person’s messages, evading a lawful restriction or bypassing a service’s security controls. Do not attack, scrape abusively or interfere with the platform.
You must comply with applicable law and the rules of any app, network or service you use. We may refuse an order or review activity that creates an abuse risk.
4. Prices, currency and wallet deposits
The price and product terms shown for your specific order are presented for review before confirmation. Other display currencies are estimates. Availability and retail prices may change. The final checkout amount and your wallet are in Ghana cedis (GHS); review that amount before paying.
A 3% deposit processing charge is added to the amount you choose to credit to your wallet. For example, GH₵100 wallet credit costs GH₵103 in total. This is ZeloSMS’s charge and is not a representation of a payment processor’s published fees. Your bank or payment service may separately apply currency conversion or other charges.
A deposit is credited only after successful payment verification. Do not pay a second time solely because a confirmation page is delayed. Contact support with the transaction reference if the balance does not update. Wallet funds are intended for purchases on ZeloSMS, not transfers between customers; they do not earn interest.
5. SMS numbers and travel eSIMs
SMS verification
Check the supported service, country, duration and conditions before ordering. Receiving a number does not guarantee that another application will accept it or send a code. An external application may change its rules without notice. Temporary numbers may later be reassigned; do not use them for permanent recovery, banking or other accounts that require long-term exclusive control.
Fixed-term number rentals
Rental checkout states the exact duration, number type, total charge and cancellation conditions. Incoming SMS is subject to a limit of 25 messages per day; extra messages may not appear. Renewals are manual, require a new price review and depend on availability. Renew before expiry: expired numbers generally cannot be recovered and may be reassigned. Rentals do not guarantee acceptance by WhatsApp or another app. Do not use them for financial, identity, telecom or government verification, permanent account recovery or bypassing app rules.
Where checkout offers a two-hour cancellation window, the rental must have received no messages and cancellation must be confirmed before wallet credit. Renewals do not carry an automatic refund promise. The saved checkout terms apply to your purchase; contact support about faults or rights provided by law.
Travel data
Check eSIM support, carrier-unlocked status, coverage, allowance, validity and activation rules before purchase. A data-only plan does not include a phone number, calls or verification SMS unless its description expressly says so. Network performance and coverage vary by location and device. Follow installation instructions and contact support before deleting an installed eSIM.
6. Cancellations, replacements and refunds
Cancellation and refund eligibility depends on the product, its delivery/activation status, the terms shown before purchase and applicable consumer rights. Contact us with your order reference if a number fails, a plan cannot be delivered or you believe you were charged incorrectly. We review fulfilment records and any required network confirmation before deciding a discretionary replacement or refund.
A delivered verification code, activated plan or consumed data may limit cancellation options, but nothing here excludes a refund or remedy required by law. A third-party app’s refusal alone does not establish that an order was undelivered. We will explain the outcome of a review rather than promise an automatic refund.
An order refund and a refund of a wallet deposit are different requests. Where a monetary refund is due, we will confirm the amount, treatment of the processing fee and available payment route. We do not promise a fixed processing time or describe all fees as non-refundable. Checkout presents the applicable cancellation terms before you confirm an order.
7. API access and automated support
API access uses account-specific keys, permissions, limits and expiry. Keep keys server-side, revoke exposed keys and use the documented request and retry rules. An API order is subject to the same product, price and acceptable-use conditions as a website order. Use a live key to place a real order.
Automated support may make mistakes and cannot approve refunds, perform payments or guarantee a resolution. Request a person for disputes or unresolved issues. Service messages and support handling are described in the privacy policy. These terms do not provide marketing consent.
8. Responsibility, complaints and changes
We aim to describe products accurately and provide the service with reasonable care. Outages, network restrictions and third-party acceptance can affect availability. We do not promise uninterrupted service or guaranteed approval by another app. Nothing in these terms excludes liability or consumer protections that cannot lawfully be excluded.
First contact support@zelosms.com or WhatsApp +1 (413) 455-6352 with your account email, order/payment reference and a short description. Do not include passwords, payment PINs or OTPs. You retain the right to approach a competent regulator or court.
These terms are governed by Ghanaian law, subject to any mandatory rights that apply where you live. We may update the terms and will identify changes with a new date/version. The terms accepted for an existing order remain relevant to that order; a new page does not silently rewrite an already confirmed purchase.
