1. Who is responsible
ZeloSMS is the public name of this service, based in Ghana. We are responsible for the personal information processed through our service. Contact us at support@zelosms.com or WhatsApp +1 (413) 455-6352 for privacy requests or questions.
2. Information we collect
- Browsing and security: our hosting service can receive your IP address, browser information, request time and pages requested. These help deliver the site and investigate errors or abuse.
- Accounts: full name, email, username, phone number, password hash, email and phone confirmation status, SMS communication preferences and account activity. Required fields are marked; we cannot create or secure an account without the required details.
- Orders and wallet: service and country chosen, order references, assigned numbers and messages, plan information, prices, currency preferences, balances and transaction records.
- Payments: amount, currency, email, payment reference and status. Payment details are entered with the payment processor. ZeloSMS does not ask you to submit card numbers, PINs or payment OTPs to our support team.
- Support: messages, selected order context, feedback and correspondence. Information included in a support message is optional; please send only what is needed to understand the issue.
- API use: key labels, permissions, expiry and usage records. Customer API keys are stored as hashes; a newly created key is displayed once.
3. Why we use it
We use necessary information to provide accounts and orders, confirm your email or phone, process payments, prevent fraud, protect access, resolve issues and meet applicable recordkeeping duties. We also use feedback to improve our support guidance. Where consent is needed for an optional use, we will ask separately. Accepting the terms does not subscribe you to marketing.
SMS confirmation and announcements
If you choose SMS confirmation, your phone number and verification message are sent through our SMS delivery service. Verification codes are short-lived and stored as protected hashes. Message references and delivery results help us investigate failed messages. Signup SMS is currently available for Ghana numbers.
Promotional SMS is optional and requires a separate choice. You can turn off promotions or service-update SMS in My account. Turning these off does not prevent verification messages you request to secure your account. We check preferences before dispatching each announcement.
Cookies and device preferences
The current application uses an essential session cookie to keep you signed in and protect requests. Currency preferences are associated with your account or session. Country suggestions may use your account phone-country code, device time zone or a trusted hosting country signal; the site does not request GPS location. You may change your display currency yourself.
Appearance, sidebar, reduced-motion, tour and cookie-notice choices may be saved in local storage on your device. A generic offline screen may also be cached by the app; account and order pages are not cached for offline use. These preferences are not used for advertising. You can clear these preferences through your browser’s site-data controls. We have not added advertising trackers or behavioural analytics to this build. Hosting and security services may process technical request information independently.
Support assistant
The current service provides guided automated help. If AI support is enabled, the conversation and limited information about an order you select may be processed by a contracted AI service to produce an answer. We try to remove obvious contact details, numbers and secrets, but filtering cannot recognise everything you type. Do not share passwords, OTPs, card information or API secrets.
Feedback may inform guidance reviewed by our team; conversations do not automatically become public answers or train a ZeloSMS model. An assistant cannot decide a dispute, approve a refund or change your balance. You can request human assistance.
5. Security and how long we keep records
We use HTTPS, password hashing, restricted account access, encrypted stored integration credentials and checks against unauthorised requests. No online service can guarantee absolute security. Protect your email account and credentials and tell us promptly about suspected misuse.
We keep account and operational records while they are needed to provide the service, handle disputes, prevent abuse or satisfy legal obligations. Closing an account does not necessarily erase records we must retain. Support chat entries older than 90 days are removed by the application’s periodic cleanup when support is used; copies escalated into a support ticket may be retained for resolution and recordkeeping. Backups and hosting logs follow their own retention arrangements.
Contact us to request deletion or learn about the retention applicable to a particular record. We assess requests and explain any lawful reason for keeping information; we do not promise immediate removal from every backup.
6. Your choices and rights
You may ask for access to your information, corrections, deletion where applicable, or information about how it is used. You may object to relevant processing, withdraw consent for optional uses, and request human consideration of a significant automated decision. We may ask for proportionate identity confirmation before acting on a request.
You can complain to us or to Ghana’s Data Protection Commission. Your applicable statutory rights are not limited by this policy.
Children
ZeloSMS is intended for adults aged 18 and over. We do not knowingly offer accounts to children. If a child’s information has been submitted, contact us so we can review and take appropriate action.
7. Updates and contact
We may update this policy as features and processing change. The date and version above identify the current notice. Material changes will be brought to account holders’ attention where appropriate before the new use begins.
Privacy contact: ZeloSMS, Ghana · support@zelosms.com or WhatsApp +1 (413) 455-6352.
