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ZeloSMS
A LITTLE GUIDANCE

Shop with clear expectations.

From choosing a product to finding your delivery.

Before you buy

Open the product page and check the package, duration, access type, region and device requirements. Each product has its own activation, renewal and support conditions.

Prices and payment

All checkout totals are in Ghana cedis. Choose direct payment or your account wallet. A price review expires after two minutes; current stock and price are checked again before an order is placed.

Your private delivery

After a confirmed purchase, follow the order in My orders. Processing means delivery is still being prepared. When ready, sign in to reveal your details and follow the activation instructions.

A delayed or uncertain order

Keep the original order reference and use Refresh status or Get help. Do not place another order to resolve a delay. Payments received after a stock or price change can require a review.

Problems and refunds

Report an invalid delivery, activation issue or payment problem from the order page. We review the product conditions and supplier evidence. Cancellation alone is not confirmation of a refund. Wallet refunds and payment-method refunds have separate statuses.

Shop on your phone

Download the Android app from Download the app in the menu. Sign in with the same account to see your wallet and orders. Physical products remain Coming soon.

Still need help?

Open your order to send an order-linked request, or visit the support centre.

Contact support →
Support
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